Refund policy

<p>Everything we sell is printed to order, in the colors you choose, after you place your order. Because of this, our return policy works a little differently than a typical retail store.</p>

<h3>Made-to-order items</h3>
<p>Standard products (dragons, keychains, wands, and fidget cubes) are printed specifically for your order. We're not able to accept returns or exchanges for a change of mind, wrong color chosen, or sizing preference once an order is in production. This is standard practice among made-to-order and 3D printed goods sellers, since these items can't be restocked or resold.</p>

<h3>Custom commissions</h3>
<p>Custom orders and commissioned pieces are final sale. Your $50 deposit confirms the design and specifications we agree on before production begins.</p>

<h3>Damaged, defective, or incorrect items</h3>
<p>This is always covered, no exceptions. If your order arrives broken, has a printing defect, or isn't what you ordered, contact us at <a href="mailto:support@xaindustries.com">support@xaindustries.com</a> within 14 days of delivery with photos of the item and packaging. We'll replace it or refund it, your choice, at no cost to you.</p>

<h3>Starting a return</h3>
<p>If your item qualifies under the damage/defect policy above, email us first at <a href="mailto:support@xaindustries.com">support@xaindustries.com</a>. Please don't send anything back before contacting us — we'll confirm the issue and provide full return instructions, including where to send it.</p>

<h3>Refunds</h3>
<p>Once we receive and inspect a qualifying return, we'll notify you of approval and issue your refund to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days pass after approval with no refund showing, email us and we'll look into it.</p>

<h3>Order cancellations</h3>
<p>Because production often begins quickly, we can only cancel or modify an order within a short window after it's placed. Email us as soon as possible if you need to make a change — we'll do what we can, but can't guarantee a cancellation once printing has started.</p>