Shipping policy

<h3>Made to order</h3>
<p>Everything we sell is printed specifically for your order — we don't hold finished stock on a shelf. That means your item takes a little longer to arrive than a mass-produced product, and it means you get exactly the colors you chose.</p>

<h3>Production time</h3>
<p>Please allow time for your order to be printed and finished before it ships, separate from transit time. Custom commissions are quoted individually and discussed with you before any deposit is collected. If we're running behind — a busy season, a full print queue — we'll email you rather than leave you guessing.</p>

<h3>Shipping</h3>
<p>We ship from Spring, Texas. Once your order ships you'll receive a tracking number by email. We currently ship within the United States.</p>

<h3>Once it's with the carrier</h3>
<p>Delivery timelines after pickup are the carrier's responsibility, not ours, and we can't speed up a package in transit. If tracking stalls for an unusual length of time or shows delivered when nothing arrived, email us at <a href="mailto:support@xaindustries.com">support@xaindustries.com</a> and we'll help you sort it out.</p>

<h3>Damaged in transit</h3>
<p>If your order arrives broken, send us photos of the item and the packaging within 14 days and we'll make it right — replacement or refund, your choice.</p>

<h3>Wrong address</h3>
<p>Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we're happy to resend it once you cover reshipping.</p>